Argjendari Gjikondi will process your personal data when you are visiting and using the services provided at www.argjendari-gjikondi.com or purchase products in our stores. We strive to be transparent in what we do with our visitors’ and customers’ personal data and have therefore adopted this privacy policy. Below you will find information on what kind of personal data we process, why we do it, what we use it for and how we may share it. Argjendari Gjikondi is the data controller of any processing of your personal data, unless otherwise stated in this privacy policy.
We collect personal data when you (i) purchase watches, accessories, watch bands, gift cards or other associated goods and/or services, (ii) sign up for news, invites and offers, (iii) request support and (iv) are browsing our website. Such personal data will include your name, e-mail address, telephone number, delivery address, payment details, IP address, behavior on the website and other information that you voluntarily provide us. If we deliver a gift card (or other product) to you which is purchased by someone else than you, we process your contact details as provided by the purchaser.
We will only use your personal data for the purposes and on the legal grounds set out below. Further, we will only use your personal data during the period set out under “Storage period”, after which period your personal data will be erased.
Purpose of processing : When you request support through our live chat or our other support channels, we will process your personal data to be able to assist you with the relevant matter.
Categories of personal data : Your name, e-mail address and other contact details, order details, purchase amount, purchase history, place of purchase, invoice, payment method, our correspondence with you, technical data about devices and operating system used. At your initiative, we may also process personal data such as ID, bank account details, work place, phone number, health data (such as allergy reactions or other health data that you provide us with), pictures attached by you or social status, if mentioned by you in our dialogue.
Legal ground for processing : If we provide this service on the basis of an agreement with you, we consider the processing of your personal data to be necessary for the performance of the contract to which you are party. In other cases, we consider the processing of your personal data in the above context to be based on our legitimate interest to provide you with the best customer service possible.
Storage period : We will erase your data within three years after the relevant matter has been finally resolved, except for sensitive data (such as ID, bank account details, health data (such as allergy reactions or other health data that you provide us with), pictures attached by you, social status, if mentioned by you in our dialogue) which will be erased immediately after your case has been resolved.
Purpose of processing : When you use our repair services, we will process your personal data to fulfil our contractual obligations towards you (see Repair Service Terms and Conditions).
Categories of personal data : Identity (first name and second name), e-mail address, delivery address, any order information relating to the initial purchase, credit card information, payment reference number and photos of the product to be repaired (if requested by us in order to evaluate the possibility of performing the repair).
Legal ground for processing : The processing is necessary for our performance of the contract with you (i.e. Repair Service Terms and Conditions).
Storage period : We will process your personal data during the term of our contract (including the statutory warranty period of three years) and we will thereafter erase your personal data.
We employ appropriate technical and organizational security measures to help protect your personal data against loss and to guard against access by unauthorized persons. Appropriate security measures we have taken include implementing secure private connections, traceability, disaster recovery and access limitations. We regularly review our security policies and procedures to ensure our systems are secure and protected.
